- Enquiry
- Any family or student who asked, on any channel: a message, a call, a form or a visit.
- Counselling
- The conversation where a counsellor explains the course, the batch and the fee, and agrees a next step.
- Demo class
- A free class in a real batch, so the student sees the teaching before paying.
- Application
- The form and the documents an admission needs, with the eligibility check.
- Intake
- The start date a batch opens for, with its seats and a closing day.
- Batch
- A group of students on one course, with its own days, timings, room and teachers.
- Fee plan
- How a course fee is split: heads, instalments, concessions and any late fee.
- Instalment
- One part of the fee, due on a set date, with its own invoice and receipt.
- Conversion rate
- Enquiries that became enrolled students, divided by all enquiries, over a period.
- Seat fill
- Seats taken in a batch or intake, against the seats available.
- Timetable pattern
- The repeating week of classes, teachers and rooms that the timetable is generated from.
- Term
- The teaching period, with its holidays, cancellations and exam dates on one calendar.